FREE STANDARD SHIPPING TO UK, EUROPE & USA.
FREE STANDARD SHIPPING TO UK, EUROPE & USA.
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FAQ's

FAQ'S

 

  • EXCHANGES & RETURNS 

Due to all our pieces being made to order, we, unfortunately, do not offer refunds. Refunds are only offered if the item is defective. In this case, please email us with your concern and a photo of your defective item. All defects must be approved by a member of our team before a refund is issued.

We currently do not accept exchanges or cancellations. 

 

  • REPAIRS

We do our utmost to ensure that all pieces sold are made with care and free from defects. Each repair will be done on a case by case basis. Customers will initially have to cover the cost of postage to receive repair - once this is completed, you will be refunded the cost of postage via PayPal. 

For repairs: Please email us with the subject 'Repair', a brief description of the problem and a photo of the faulty item.

Adjustments can be requested at checkout.
If you know prior to buying your piece that you would like for it to be adjusted, please use the 'add note' option at checkout with your request for extra length or links. If unsure, use a tape measure to measure the width of your neck/wrist and we will adjust your pieces accordingly.

The additional charge for this £5.

We will do our very best to contact you asap!

Adorn 42 20 reserves the right to refuse the repair.  

 

  • SHIPPING

UK Mainland:  

Standard delivery via Royal Mail - FREE

Tracked with signature via Royal Mail - £4.99

 

Europe:

Standard delivery via Royal Mail - FREE

Tracked & signed for via Royal Mail - £6.99

 

USA & Canada:

Standard delivery via Royal Mail - FREE

Tracked & Signed for via Royal Mail - £16.99

 

International:

Standard delivery via Royal Mail - £9.99

Tracked & Signed for via Royal Mail - £16.99

 

 

Important Info:
Please allow for possible added custom fees - this will depend on your country's rules and regulations concerning purchases made outside of your domain's territory.

Adorn 42 20 are not responsible for parcels once posted, please contact the chosen mail provider for any issues or enquires. 

 

  • MADE TO ORDER

All our pieces are made to order, this takes time! Depending on the design and the complexity of your piece, it may take up to 4 weeks to be constructed and further to be delivered depending on your location (outside of Europe). We will do our utmost to have your parcels made and delivered as soon as possible, in some cases your order may arrive within a 2 week period depending on our suppliers. We aim to be environmentally responsible with our sourcing and this, therefore, means we buy our metal and gems in smaller quantities. 

If you have any other issues concerning your item, please email us - we'll do our best to respond asap.

 

  •  JEWELLERY CARE

Your Adorn 42 20 purchases are made of high-quality base metals such as brass, environmental brass and stainless steel - plated in either 18 karat or 24 karat gold, and platinum. 

Every metal is plated to be long lasting and corrosion resistant, but to ensure the best for your purchase - we recommend that you avoid direct contact with water, intense heat, rough surfaces, cologne, lotions, sprays and perfumes. Please avoid chemical cleaners - use soft polishing cloths and gently wipe your jewellery clean. When not in use, store your pieces away in the boxes provided.

Plated metals, however, do wear away and tarnish over time, careful product care and wear will ensure the maximum longevity of each piece.

Adorn 42 20 is not responsible for the maintenance or improper care of your jewellery.

 

  • ALLERGIES

Some of our chains can contain traces of nickel (this is to prevent corrosion when exposed to humidity/water and hardening). Our environmental brass pieces are all nickel-free and will be marked as so for your convenience. 

We advise that if you suffer from any serious allergies to fashion/costume jewellery that you avoid purchasing.

Adorn 42 20 are not responsible for irresponsible purchases regarding allergies.

 

  • PRICING

All of our pieces are priced as fairly as possible. Each piece is individually designed and hand-constructed from start to finish. None of our necklaces, chokers or bracelets are wholesale/repackaged and the materials used are high quality and sourced in small quantities. This, therefore, is reflected in the price.

 

  • PACKAGING

Our postal boxes are 100% recyclable.

 

  • CONTACT

info@adorn4220.com