FAQ's

  • EXCHANGES & REFUNDS

We currently do not accept any exchanges or refunds, this is eventually subject to change. We do, however, offer 1 year guarantee for repairs/replacements on broken or faulty items. Just email us at adorn4220@gmail.com with your concern and original email with order detail, (customers will be responsible for intital return postage fee).

  CUSTOM FITTING

We offer custom fitting on our handmade bracelets and necklaces for free, to access this service, email us with the subject 'Custom Fit' along with your neck or wrist measurements in inches. 

However, this service is unapplicable to any items that are on sale. 

  • SHIPPING (Official Royal Mail Pricing)
We insist on our parcels being tracked and signed for to ensure your items arrive safely, if problems occur please make sure to contact the mail provider.

      UK Mainland:  

      Tracked & signed for via Royal Mail - £5.10

      Europe:

      Tracked & signed for via Royal Mail - £15.10

       Interntional:

      Tracked & Signed for via Royal Mail - £18.80 - £23.05

       

      Important Info after Brexit:

      Please allow for possible added custom fees - this will depend on your country's rules and regulations concerning purchases made outside of your domain's territory.

      Adorn4220 are not responsible for parcels once posted, please contact the chosen mail provider for any issues or enquires. 

      In the event of the custom charge not being paid, parcels will be sent back to us. You maybe liable for the delivery charge. 

       

      • MADE TO ORDER

      All our pieces are made to order, this takes time! Depending on the design and the complexity of your piece, it may take up to 4 weeks to be constructed and further to be delivered depending on your location (outside of Europe). We will do our utmost to have your parcels made and delivered as soon as possible, in some cases your order may arrive within a 2 week period depending on our suppliers. We currently are a small business, which means we buy our metal and gems in smaller quantities.

      If you have any other issues concerning your item, please email us - we'll do our best to respond asap.

       

      •  JEWELLERY CARE

      Metals used:
      925 Sterling Silver
      Gold Vermeil (approx. over 2.5 microns of thick gold plated onto Sterling Silver- usually 18ct unless otherwise stated).
      Environmental Brass (usually plated with 16ct/18ct/24ct gold or pure platinum, recycled environmentally friendly brass).
      High grade Stainless Steel (plated or coloured).

      We recommend that you avoid direct contact with water, intense heat, rough surfaces, cologne, lotions, sprays and perfumes. Please avoid chemical cleaners - use soft polishing cloths and gently wipe your jewellery clean. When not in use, store your pieces away in the boxes provided.

      Plated metals, however, do wear away and tarnish over time, careful product care and wear will ensure the maximum longevity of each piece. 

      Gold coloured/tone pieces may fade at a faster rate due to it not being plated and only coloured - with good care our pieces last well, so please do store your pieces away after use. Most of our gold coloured pieces are on brass and fade gently back to its original brassy sheen.

      A majority of our complex, statement crystal/gem pieces are not intended for everyday/consistent wear.

       

       

      Adorn 42 20 is not responsible for the maintenance or improper care of your jewellery.

       

      • ALLERGIES

      Our environmental brass pieces are all nickel-free and will be marked as so. Otherwise, our metals have less than 0.3 % nickel content and pass all nickel release tests.

      We advise that if you suffer from any serious allergies to fashion/costume jewellery that you avoid purchasing.

      Adorn 42 20 are not responsible for irresponsible purchases regarding allergies.

       

      • PACKAGING

      Our postal boxes are 100% recyclable. 

      Earrings and sale items arrive in velvet pouches.

      Full priced bracelets and necklacess arrive in a box.

       

      • CONTACT

      adorn4220@gmail.com